If for any reason Clients are not satisfied with an order, the items can be returned for Size/Color Exchange, or Refund within 14 days of the order’s delivery date.
Return Instructions OUT of ITALY
To request a return send an email to [email protected] with your order number. Next, idicate the items you would like to return. Once completed, VANDA BOUTIQUE will send a confirmation email.
The return shipment costs will be the Client’s responsibility.
Returns must be shipped within 7 days of the return request confimation email, with a tracking code.
Viale Dante Alighieri, 47
38066 Riva del Garda TN
Types of Returns
Items can be exchanged only when a different size or a different color of the same Item Code is available. The new item will be eligible for return through the same return procedure.
Refunds will be processed as soon as returned items have been checked and accepted by VANDA BOUTIQUE.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal, or by Bank Wire Transfer will be refunded to the original account.
Refunds will be issued in Euro (€).
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.Any original shipping costs incurred will only be refunded to the Client if all the items purchased in the order are returned.
Return Terms & Conditions
The Tag must still be intact and attached to returned items. Items must not have been worn, washed or altered in any way, and must not show any signs of use. Soles of footwear must be in perfect condition and must not be marked in any way.
Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
Shoes and other accessories must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Swimwear (bikini bottoms, swim shorts or briefs) and intimate apparel (briefs, boxers) must be tried on over underwear. Items that have any sign of use or wear will not be accepted and will be returned to the Client.
Items must be returned in their original packaging with all original accessories, components and instructions. Furthermore, they must be packaged in the same suitable manner in which they were received.
Returns must be shipped in the same box, sealed using the self-adhesive strip on the top. If our box is unusable or missing, another box suitable for shipping the item(s) may be used.
In the case of defective or incorrect merchandise, we invite Clients to immediately contact [email protected] VANDA BOUTIQUE reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
In the case that the return shipment requires pickup or the payment of any added fees, VANDA BOUTIQUE reserves the right to refuse returns.
VANDA BOUTIQUE reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, VANDA BOUTIQUE will deduct a 10% administrative/re-stocking fee from the refund.
Exceptions from the right of withdrawal for contracts concluded on the website VANDA BOUTIQUE are excluded in accordance with Article 59 of the Italian Consumer Code as regards the following:
a) The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
b) The supply of goods which are liable to deteriorate or expire rapidly.
As an example but not limited to, the following list of items are excluded:
– Expressly indicated items from the underwear/lingerie section.
For every item where the exclusion of withdrawal is applied, VANDA BOUTIQUE – ARER S.R.L. provides indication to the consumer directly on the item page. At its sole discretion, VANDA BOUTIQUE – ARER S.R.L. has the right to accept the withdrawal request even for goods that are excluded from the right, if it deems the reasons appropriate and justified.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.